The staff in Quick Lane is wonderful, especially Bree. She went above and beyond to help me with an issue I had with my tires. I complimented on their website and Russ was kind and called me to thank me, Bree also thanked me. I have been in customer service for a number of years and feel it is not only important to voice complaints, but also to compliment those who work so hard to provide a wonderful experience.
Gave me blue book value for my trade in. Warranties they sold me paid off! The oil change and maintenance place impresses me. I feel my car gets the needed repair. Transportation needed during recall repairs is very accommodating.
The worst car-shopping experience of my life. Eric interrupted me often and did not answer my questions very well. Although he didn't like my initial offer, he didn't give me any counter-offer (he and the "tower person" literally laughed so hard I was embarrassed for THEM). Eric didn't address the car's damage when asked, and ultimately it appeared as if he didn't want to sell. I went down the road and got a great deal on a better vehicle, along with real professionalism.
Great sales and service teams. It’s where I always go when I’m looking to buy a car. No hassle, no pressure, and willing to deal. The service department is top notch.
Sales staff is great. Carl was my salesman and he was very nice and helpful. The management in the Sales department has also been very kind to me and helped me with some issues that I had. The service department is another story. There was a problem with my vehicle that I said I knew was a recall. I was treated like I was a complete idiot and disrespected by management in the service area as well as their employees (one in particular). Come to find out, my car DOES now have a recall. When I have contacted them for other things, I am treated rudely over the phone. I receive deals on my oil changes, but I don't want to even set foot in there again. The quick lane staff seems decent, but I just feel uncomfortable there now. I am generally quite kind, too, because I worked in customer service for years. I'm even kind to those being abrasive to me, but I don't have to recommend their place of business.
Mick is the guy to see if you’re in the market for a new car. He really saved me a few years when I was up in LaCrosse and locked my keys in the car. I never used the keyless entry before and had never set the code. Fortunately, Mick keeps good records and was easily able to get me the factory code, I was back in the car in a matter of minutes.
Middleton Ford is a US Car Dealer based in Middleton, Wisconsin. Middleton Ford is located at 7520 Century Ave, Middleton, WI 53562, USA.
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