After seeding they are supposed to attach pipe to all downspouts. They left one downspout on top retaining wall rock. I had called them up as soon as I noticed it but they didn't fix it in time. Because of their mistake half of the lawn got washed out when it rained. We have been putting top soil and reseeding the yard regularly to fix this but our yard is still bumpy in lot of places.
Every interaction with them required tons of calls, emails and repeat visits.
When we find these issues, they don't respond in time.
There were many mistakes with the way they set up temporary irrigation system.
They did landscaping for our Veridian home and everything they did is done incorrectly and going to cause us lot of trouble in future.
On one side of the house, soil level was above the foundation. It is common sense that soil should be at least 6 inches below foundation. Nobody reviewed their work. Grading is wrong in many other places of the lawn.
Bought a Verdian house last April and contracted Bruce Company do to some work. They didn't complete it correctly and said they would fix it first thing in the summer. Its now June and still nothing. I know they are busy but maybe they should hire some more people or not take on the work. I work in product development and when we are busy we don't take on a new customer as we know we wont be able to provide the support they will require.
Bruce Company did pay to have the yard reseeded and aerated last fall which was really nice and has made the yard look much better. Then again maybe they shouldn't have taken so long to put the yard in. There were newer houses which got graded and seeded before us.There are still a few bare spots but that's expected with a new lawn. Many of the shrubs they planted came back from the dead an look wonderful. There are still a few dead ones that need to be replaced. I'm still hopeful they will make things right.
The women that assisted me were beyond helpful. I'm so happy with the plant and pot I got for my mom and it is much more beautiful than what I would have come up with alone.
BTW, ive purchased 8 bushes from The Bruce Company, 4 have died. Ive purchased 12 from Menards, none have died...and Menards is half the Price...
After many calls and emails, when they actually come to fix things, they do it without telling us and do it incorrectly. So we have to start calling them again.
If you bring a bush/tree back that died be ready to hear the 6 different ways that it was your fault. We purchased 5 mugo pines in 2015, 3/5 died. When we went to the counter to get our store credit I was hit with a barrage of questions about why they died. The lady made me describe when they were planted, how the soil was, my watering "technique", my fertilizing technique, etc the entire time countering with what she would have done instead, she literally made a "tssk" sound when I described how we were watering them. It felt like I was talking to a teacher about why my paper wasn't given a good grade. Mugo pines are supposed to be very hearty and low maintenance. They dont require much care or much water. That's why we bought them. Your bushes died, you have a guarantee. Dont make me feel stupid. Give us our money back so we can get new ones.
The Bruce Company asked permission to use my property to transport materials for work on an adjacent lot. The supervisor promised they would landscape my property back when they were through. Huge Lie!! They ruined my existing lawn with their equipment and then just planted some seed. If they had come back to check up on their work maybe they would have seed how badly everything washed away two days after they put it down. Now I am stuck with a quickly eroding valley that I will have to spend money on to repair and the Bruce Company ignored my emails. DO NOT USE THIS COMPANY!!
When they make such mistakes, they have nobody to verify the quality of their work.
The Bruce Company is a US General Contractor based in Middleton, Wisconsin. The Bruce Company is located at 2830 Parmenter St, Middleton, WI 53562, USA.
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