Brian was one of the most pleasant gentleman that I have ever met. The car that I had for a couple weeks was brand new and in excellent condition.
Placed a reservation through travel agency and there were no cars available when I arrived. The employee's response was to try a different location. Why make a reservation if they aren't going to have cars available?
SImply The Best!! Brian Mark is the BEST manager. He is responsive, knowledgeable and hardworking. He helped me out when I was in a huge bind! Customer for life!!
The relationship that my insurance company has with Enterprise made getting a car quick, easy and inexpensively when my car was damaged in an accident. The Collision Center had my car for 2-3 weeks longer than estimated. Enterprise rolled with it, no questions or concerns or extra charges. That all was great. Only 4 stars because the car I received was received back and flipped quickly and was still a bit dirty when I received it, the license plate was expired, and the customer rep at the counter was more interested in his private phone conversation than helping me when I returned the car. None of this would cause me not to rent from them in the future. Given all the good in my experience, I probably would go there first in the future.
EDIT - I sent in an email detailing my experience as requested. After a week plus, I've only received the automated email confirming my email made it to their "Care center". This company is a joke.
Wow these guys know customer service! I was hit by another driver and needed a rental. The other insurance company basically left me stranded at my work without a ride home. I called enterprise to see if the insurance company called them at all and enterprise verified they did not. Well Sterling hooked me up! A few days later I wanted a smaller vehicle because I no longer needed the huge truck. Bryce and Brian literally had a new car ready for me in 10 minutes. Getting hit really sucked, but these guys made the transition into a foreign vehicle painless.
EDIT 2 - Been over two weeks now and no response from Enterprise other than an automated email. I recommend taking your business elsewhere.
Enterprise Rent A Car is a US Car Rental based in Middleton, Wisconsin. Enterprise Rent A Car is located at 7520 Century Ave, Middleton, WI 53562, USA.
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